Give your municipality an AI colleague that helps residents 24/7 with questions about permits, civil affairs, appointments, and more — reducing pressure on your staff.
Municipalities in the Netherlands
of citizen questions are repetitive
availability for residents
average response time
Municipal staff spend a large part of their day on recurring questions that could be answered automatically.
Residents wait in long phone queues for simple questions about passports, waste collection, or opening hours.
Staff spend hours answering the same questions about permits, civil affairs, and municipal taxes.
Finding qualified employees for the front desk is increasingly difficult. Existing staff are overburdened.
Residents can only call or visit during limited hours. In the evenings and weekends, they're on their own.
What if your municipality had a digital colleague that never sleeps, knows every policy, and is always friendly?
A complete digital team member that helps residents 24/7 on your municipal website.
Your AI colleague knows the entire municipal knowledge base. Residents get instant answers about civil affairs, permits, taxes, and more.
Residents book appointments directly for passports, driver's licenses, and other services. No more back-and-forth calling.
Walks residents step by step through complex processes like building permits, moving, and applying for benefits.
Helps residents in Dutch, English, and other languages. Ideal for municipalities with a diverse population.
When a question is too complex, your AI colleague seamlessly transfers to a real employee with full context.
See what residents ask most. Improve your services based on real data and identify gaps in your communication.
See how your AI colleague handles the most common municipal services.
Your AI colleague answers all questions about civil affairs and helps with appointment booking.
I need a new passport. What do I need to bring and what does it cost?
A passport costs €83.85 for adults. You need a recent passport photo and your current passport. Processing takes about 5 business days. Shall I help you book an appointment?
Residents book appointments directly through the chat — no phone call or login needed.
I'd like to schedule an appointment to renew my driver's license. Do you have availability Thursday afternoon?
Yes! I have availability on Thursday at 14:00, 14:30, and 15:15. A driver's license renewal appointment takes about 15 minutes. Which time works best for you?
Your AI colleague guides residents through the often complex world of permits and applications.
We want to build a dormer window on our house. Do we need a permit for that?
In many cases, you do need a building permit for a dormer. This depends on the size, location (front or back), and your zoning plan. I'd recommend checking at omgevingsloket.nl, or I can connect you with our permits department.
We work together with your team to have your AI colleague ready quickly.
We map your services, knowledge base, and appointment types together.
Your AI colleague learns your policies, regulations, and processes via our Knowledge Base Wizard.
Your team tests the AI colleague and we refine the responses and appointment flow.
Your AI colleague goes live on your website. We provide ongoing support and optimization.
We understand the strict requirements for government software. InnConnect meets all European standards for privacy and security.
All data processing complies with the General Data Protection Regulation. No personal data is used for AI training.
All data stays within the EU. We use European AI infrastructure with data centers in the Netherlands and Germany.
Privacy is built into our architecture. The AI never asks for BSN numbers or other sensitive personal data.
Built for Dutch municipalities
Just like ASML, we deliberately chose Mistral AI — Europe's leading AI platform. Your data never leaves the EU and is never used for AI training.
Schedule a no-obligation demo and see how InnConnect can help your municipality serve residents better.
Request a Demo